Billing Department - Welcome!

How can we help you today?
(choose one of the options below)

- I would like to ask a General Billing Question which is not answered here...
- Am I billed automatically each month/quarter?
- I would like to update the credit card we have on file using a Secure Form.
- I wish to change the billing method from Credit Card to Paypal or mail.
- How do I cancel my web hosting account
- Do you accept Visa/MasterCard/American Express or Discover Card?
- Do you accept Payment using Paypal?
- Do you accept Checks/Money Orders?
- I would like to change my billing cycle from monthly to quarterly or the opposite.
- I would like to view my billing history, or see an invoice, or print an invoice.
- I would like to change the name, address, email address for my account.
- Refund Policy



To ask a billing question, or change your billing cycle, you can contact customer service. Click here (to email billing@scorpionsystems.net) Make sure to include your domain and or account number.

Payment Information
You will be e-mailed an invoice 15 days prior to the billing due date if payment is not received by the due date there is a $30.00 re-instatement fee.

Update your Account - Customer Service
To update the address or email address we have on file for your account, or change your billing type contact Billing@scorpionsystems.net.

Credit Card:

We accept Visa, MasterCard, American Express, Discover Cards.
Please note that the address & zip code on file for your account must match the zip code on file with the credit card provider in order for it to work for billing.
(When using a credit card, please see our terms of services note on chargeback's.)

Paypal:

Payments by PayPal (www.paypal.com) to: Payment@scorpionsystems.net
or Click Here (opens new window) to pay on your account using PayPal. Make sure to put your main account domain name in the Notes or Subject section when paying using PayPal.
Please also keep in mind the following important notes:
-Payment must be received prior to your due date to post on your account before it is past due. Allow us 24-48 hours to post your PayPal payment. New accounts will not be activated until the Paypal payment has cleared.

Check Money Order:

Payment by Check or Money Order is possible, keep in mind the following important notes:
-Payment must be received prior to your due date to post on your account before it is past due. Don't send a payment by mail if your account is due before we will get the payment, your account may be suspended.
-We accept the following paper payment methods:
Business Check, Money Order, Cashier Check, Certified Bank Check. No personal checks, unless approved by billing.
-Checks payable in US Dollars to: Scorpion Systems
-Fee for returned (bad) checks $30 + $30 re-instatement fee. (Service is not restored until a secure payment method is used.)

Our Mailing Address:
Scorpion Systems
Scorpion Web Hosting
PO BOX 0734
Amityville New York 11701-0734

(this address is for customer service and billing only, and not shipping to our offices)

Note: We do not offer telephone support at this time.

Cancel Your Account
We never want to see a customer cancel but if this time comes, please use the form here.
Bulk Resellers can terminate resold accounts in their web host manager. 
Note: When canceling your account, if you have any questions regarding credits or charges on your card, please indicate this on your cancellation request.  If we receive a chargeback, we charge 15% plus $15 per incident (which is what the bank charges us) plus a report will be filed with chargbackbureau.org 

Refund Policy
If you order a 3 month or 12 month plan and cancel ahead of time you will be refunded rated amount which will be calculated with the following formula.

Ex.  Purchased 12 month personal plan 57.24

Canceled in 4 months

3 month plan 20.25

one month plan 7.95

total 28.20

57.24 - 28.20 = 29.04

Your Refund will be 29.04

Ex.  Purchased 12 month personal plan 57.24

Canceled in 9 months

3 month plan 20.25 x 3 = 60.75

57.24 - 60.75 = -3.51

You will not be eligible for a refund.

Ex.  Purchased 3 month personal plan 20.25

Canceled in 2 months

one month plan 7.95 x 2 = 15.90

total 28.20

20.25 - 15.90 = 4.35

Your Refund will be 4.35