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At Scorpion
Web Hosting, our goal is to make hosting simple for
everyone. Here are some frequently asked questions. If you
don't see something here and want to know, simply
contact
us. We are happy to answer any questions your may have
about our services.
Also see the
Domain
Registration FAQ
Note: This information accurate for all accounts activated
as of 02/01/02 |
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What is a True Domain
Name?
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Are you an
Internet Access Provider?
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Do
you handle the domain registration process?
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How long
does it take to set-up service?
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Is my account permitted to have Commercial material ?
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Do you provide tech
support?
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How do I upload
my website files?
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Do you
support Frontpage Extensions?
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Can I
change from one plan to another?
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Can I use domain names from
other countries (.cc .nu .to)?
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What if I don't have or want my own domain name?
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Who transfers my domain to your server?
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I am not very
experienced in building a web site. Is it easy to learn with
your services?
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What steps do I need to take to get my domain transferred
and my files uploaded to your servers?
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If I register a
domain through Scorpion Web Hosting, what is my total cost,
and does the domain belong to me?
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Will my domain work both with the 'www' and without it?
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Can you change my MX record to support services such as
BigMailBox.com?
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Do you provide SMTP
service?
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How many MySQL databases come with each domain?
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How much are third-level (sub-domains) i.e.
joe.ScorpionWebHosting.com?
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Do you support
JSP,jdk, jar?
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Do you support ASP?
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Do
you advertise or have pop-up ads on my site?
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Can I
host more than one site under the same account with your
service?
A True Domain
name, or Virtual Domain is an Internet Address that will
uniquely identify your website. You might have visited
websites such as http://www.aol.com, http://www.microsoft.com
or http://www.family.com. These are all examples of Virtual
Domain names.
Having a Virtual Domain will allow you to have an e-mail
address such as jim@yourdomain.com for example.
To see if your Virtual Domain is available, and is not used by
anybody else, please, visit
InterNIC's WHOIS
database, and type in the domain name of your choice. If there
will be no match, you are can register that domain name, else
you have to choose another one.
No. We are
specialized in selling webhosting and web design services
only. This will permit us to offer high quality webhosting at
extremely low prices.
You will need to have a separate ISP that will provide you
with access to the Internet.
Yes, we can
handle and register new domains for you at a discount. If you
are transferring a domain, you will need to handle the domain
transfer yourself. We include all the information you need to
contact your registrar and move the domain to our servers in
the welcome email you receive after signing up. If you still
have problems, email our support team and see if we can help.
This is process
normally takes a few hours, as long as your credit card is
approved. You will receive your welcome and setup information
by email. Remember, it can take longer for your domain name to
point to your new account. However, as soon as you receive
your welcome message by email, you are ready to use your new
account with your IP number.
Yes, definitely.
We have clients whose material range from personal to
corporate information. However, we do not allow certain adult
content, spam, warez or illegal content with our services. See
our
terms and conditions
for details on content permitted on our servers.
Yes, we will
provide our customers with technical support for any problems
related to services or tools that are offered by us. We also
include a help page which is unique to your account type to
help you along with your account. If you require further
assistance, simply contact our support group.
How do I upload my
website files?
All hosting
accounts come with an FTP (File Transfer Protocol) account
which allows you to upload files to your account via an FTP
Client. If you do not have an FTP Client, we offer links to
download one for free in our help section. Almost all site
design programs like Adobe Pagemill, Macromedia Dreamweaver,
GoLive HotDog, Allaire HomeSite, CyberStudio, HotMetal Pro,
Netscape Communicator and NetObjects Fusion use FTP to
maintain your site
All Accounts come
with FTP and a Web based method to upload files via your
control panel.
Do you support
Frontpage Extensions?
Yes, all of our
plans support FrontPage Express, 97,98, 2000, 2002.
Can I
change from one plan to another?
Yes. Changing
plans is easy, just let us know and we will set it up for you.
Can I use
domain names from other countries (Cc .nu To)?
We support almost
all TLD Extensions. Even the new .biz, .per, .info
Please contact us if you need to know about a specific one.
What
if I don't have or want my own domain name?
You can sign using a third-level domain (sub-domain).(i.e.
you.dzones.net)
Simply decide what third level domain you would like to use.
Then when signing up, type in the entire domain (i.e.
bob.dzones.net) You will still get all the features including
your own IP number and control panel. All email will work with
bob.dzones.net, etc.
Who
transfers my existing domain to your server?
You are
responsible to make sure your domain points to our server. We
will provide you with our nameservers which are needed to make
this change. If you still need help, we will be glad to assist
you, just contact Customer Services.
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