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At Scorpion
Web Hosting, our goal is to make hosting simple for
everyone. Here are some frequently asked questions. If you
don't see something here and want to know, simply
contact
us. We are happy to answer any questions your may have
about our services.
Also see the
Domain
Registration FAQ
Note: This information accurate for all accounts activated
as of 02/01/02 |
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What
is a True Domain Name?
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Are you an Internet Access Provider?
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Do you handle the domain registration process?
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How long does it take to set-up service?
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Is my account permitted to have Commercial material ?
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Do
you provide tech support?
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How do I upload my website files?
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Do you support Frontpage Extensions?
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Can I change from one plan to another?
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Can I use domain names from
other countries (.cc .nu .to)?
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What if I don't have or want my own domain name?
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Who transfers my domain to your server?
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I am not very
experienced in building a web site. Is it easy to learn with
your services?
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What steps do I need to take to get my domain transferred
and my files uploaded to your servers?
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If I register a
domain through Scorpion Web Hosting, what is my total cost,
and does the domain belong to me?
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Will my domain work both with the 'www' and without it?
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Can you change my MX record to support services such as
BigMailBox.com?
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Do
you provide SMTP service?
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How many MySQL databases come with each domain?
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How much are third-level (sub-domains) i.e.
joe.ScorpionWebHosting.com?
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Do
you support JSP,jdk, jar?
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Do you
support ASP?
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Do you advertise or have pop-up ads on my site?
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Can I
host more than one site under the same account with your
service?
A True Domain name, or
Virtual Domain is an Internet Address that will uniquely identify
your website. You might have visited websites such as http://www.aol.com,
http://www.microsoft.com or http://www.family.com. These are all
examples of Virtual Domain names.
Having a Virtual Domain
will allow you to have an e-mail address such as jim@yourdomain.com
for example.
To see if your Virtual Domain is available, and
is not used by anybody else, please, visit
InterNIC's WHOIS
database, and type in the domain name of your choice. If there will
be no match, you are can register that domain name, else you have to
choose another one.
No. We are specialized
in selling webhosting and web design services only. This will permit
us to offer high quality webhosting at extremely low prices.
You will need to have a separate ISP that will provide you with
access to the Internet.
Yes, we can handle and
register new domains for you at a discount. If you are transferring
a domain, you will need to handle the domain transfer yourself. We
include all the information you need to contact your registrar and
move the domain to our servers in the welcome email you receive
after signing up. If you still have problems, email our support team
and see if we can help.
This is process
normally takes a few hours, as long as your credit card is approved.
You will receive your welcome and setup information by email.
Remember, it can take longer for your domain name to point to your
new account. However, as soon as you receive your welcome message by
email, you are ready to use your new account with your IP number.
Yes, definitely. We
have clients whose material range from personal to corporate
information. However, we do not allow certain adult content, spam,
warez or illegal content with our services. See our
terms and conditions
for details on content permitted on our servers.
Yes, we will provide
our customers with technical support for any problems related to
services or tools that are offered by us. We also include a help
page which is unique to your account type to help you along with
your account. If you require further assistance, simply contact our
support group.
How do I upload my website
files?
All hosting accounts
come with an FTP (File Transfer Protocol) account which allows you
to upload files to your account via an FTP Client. If you do not
have an FTP Client, we offer links to download one for free in our
help section. Almost all site design programs like Adobe Pagemill,
Macromedia Dreamweaver, GoLive HotDog, Allaire HomeSite, CyberStudio,
HotMetal Pro, Netscape Communicator and NetObjects Fusion use FTP to
maintain your site
All Accounts come with
FTP and a Web based method to upload files via your control panel.
Do you support
Frontpage Extensions?
Yes, all of our plans
support FrontPage Express, 97,98, 2000, 2002.
Can I change
from one plan to another?
Yes. Changing plans is
easy, just let us know and we will set it up for you.
Can I use domain
names from other countries (Cc .nu To)?
We support almost all
TLD Extensions. Even the new .biz, .per, .info
Please contact us
if you need to know about a specific one.
What if I don't have or want my own domain name?
You can sign using a third-level domain (sub-domain).(i.e.
you.dzones.net)
Simply decide what third level domain you would
like to use. Then when signing up, type in the entire domain (i.e.
bob.dzones.net) You will still get all the features including your
own IP number and control panel. All email will work with
bob.dzones.net, etc.
Who transfers my existing domain to your server?
You are
responsible to make sure your domain points to our server. We will
provide you with our nameservers which are needed to make this
change. If you still need help, we will be glad to assist you, just
contact Customer Services.
I am not very experienced in building a web site. Is it easy
to learn with your services?
You may wish to use Microsoft FrontPage or one of the dozens
of free WYSIWYG (What you see is what you get) programs out
there on the net to build your site. Check out the free
software and shareware available at www.hotfiles.com or
www.download.com
Many stores offer
software which allows you to build web sites as well. Some of
the more popular ones are Macromedia Dreamweaver, Visual Page
and FrontPage. Check out some great software and computer buys
here.
Also, we include a html page builder in the file manager
section of your control panel. (Microsoft Internet Explorer
6.0 or higher must be installed on your computer to use this
feature)
I am not very experienced in building a web site. Is it easy
to learn with your services?
You may wish to use Microsoft FrontPage or one of the dozens
of free WYSIWYG (What you see is what you get) programs out
there on the net to build your site. Check out the free
software and shareware available at www.hotfiles.com or
www.download.com
Many stores offer
software which allows you to build web sites as well. Some of
the more popular ones are Macromedia Dreamweaver, Visual Page
and FrontPage. Check out some great software and computer buys
here.
Also, we include a html page builder in the file manager
section of your control panel. (Microsoft Internet Explorer
6.0 or higher must be installed on your computer to use this
feature)
What steps do I need to take to get my domain transferred and
my files uploaded to your servers?
Step 1:
Sign up with us.
Step 2:
Within 24 hours you will receive an email from us stating that
your account has been set up and issuing you an IP number.
Step 3:
Transfer your content and test your site on our server with
your IP number. You use the IP number just like a domain name.
For example, if we give you an IP number of 208.56.200.27, you
can put that number in a browser as http://208.56.200.27 to
see what your pages will look like on our server. You can also
use the IP address to upload your files with FTP, or log into
your control panel using the address included in your welcome
e-mail to access our web based file manager.
Step 4:
Then email a domain name transfer request to the appropriate
registrar company, the company that you initially registered
your domain name through. Use the nameservers that are on the
signup form when transferring your domain name.
Step 5:
Once you verify the transfer, the registrar will point your
domain name to our name server, and the rest of the world will
be able to access your new site on our server with the domain
name.
If I register a domain through your registrar, what is my
total cost, and does the domain belong to me?
First, we charge $14.95 per year to register a .com .net or
.org domain for you. You can register a domain for as little
as 1 year. If you would like to check the availability of a
domain, click
here and type in the name, if it shows up without a match,
it is available! The charge for a domain varies by registry.
There is no additional charge to get a domain name (except
normal monthly hosting fees of course).
If we register a domain name for you, it is indeed your name
and you can take it to another host if you wish.
Will my domain work both with the 'www' and without it?
Yes, you can access your site using both www.domain.com, and
domain.com.
Can you change my MX record to support services such as
BigMailBox.com?
Yes we do support this change. Simply send a support request
and we will make the changes at no charge.
Do you provide SMTP
service?
Yes, we do offer SMTP service. It is very easy to use, your
mail client will need to log in to the server in order to send
mail. We also explain how to user your ISP's SMTP server to
send outgoing mail if you wish. Most, if not all of our
customers find either method works fine. If you need help, see
our support section or email support.
Please note we do
not allow bulk unsolicied email, UCE, SPAM or any other form
of unauthorized email use on our servers.
How
many MySQL databases come with each domain?
This varies by what rate plan you have, each plan includes a
certain number of databases.
How much are third-level (sub-domains) i.e.
joe.ScorpionWebHosting.com?
This also varies by the rate plan you choose. See our pricing
page for details.
Do you support JSP,jdk,
jar?
Yes, we
support servlets and support java -version java version
"1.4.0" jakarta-tomcat-4.1.12.
Do you support ASP?
We have Apache-ASP installed on our servers. This will allow
you to perform many of the functions of ASP on a Linux server.
For more information about Apache-ASP go to http://apache-asp.org
Do you
advertise or put pop-up ads on my site?
No, your site is yours, we do not force any advertising on
your site.
Can
I host more than one site within my account?
Absolutely! Each plan includes a certain number of add-on
domains. Each add-on domain may be created in your control
panel and will allow you to have a different page show up for
a different domain name. This means you don't need a separate
hosting account for more than one web site. Keep in mind that
you will still only have one control panel to manage the
sites. If you need a separate control panel, you will need
another account.
Reseller
accounts can add sites with their own control panel at no
additional charge.
Prices
quoted are per month. *Money Back Guarantee includes prices paid
for hosting services, not domain name registration, during the
first 30 days after sign up. Logos are the property of their
respective owners.
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