Terms Of Service- Welcome!

Policy and Service Guidelines
We provide web hosting to hundreds of clients, and we have a responsibility to protect each client and to provide the best services available. The following guidelines were designed to ensure these obligations are met.

SPAM: We do not allow, condone or support SPAM (Sending of unsolicited email advertisements).

Spam Violations include but are not limited to: bulk mailing of commercial advertising, charity requests, petitions, and political or religious tracts. Such messages may only be sent to those who have explicitly requested it from your domain. Forging, altering or removing electronic mail headers is prohibited.

Spamming Newsgroups: Commercial advertisements are unwelcome in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account cancellation. See the newsgroup or mailing list's charter for whether advertising is allowed or not. "Spamming," or sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such.

Providing spamware: (software used to send bulk email or software used to harvest email addresses) or links to sites providing spamware is strictly prohibited and subject to demand for removal or account cancellation.
Using FormMail (form to email software): We allow the use of and provide use of pre-installed scripts like formmail, but due to spamming and abuse of such software by spammers, we request clients use our pre-installed scripts which we keep up-to-date. A client is permitted to install their own form to email script, however they are then responsible for its use and if we find it is out of date and/or is being used by spammers, we deserve the right to disable the script.
Summary: Spamming, or the sending of unsolicited email, from our server or using an email address or domain that is maintained on our machine as reference is STRICTLY prohibited. We will be the sole arbiter as to what constitutes a violation of this provision.

Content: All services provided may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold us harmless from any claims resulting from the use of the service which damages the subscriber or any other party.


Although we support freedom of speech and expression, we require that clients refrain from posting explicit adult content or pornographic content on our servers. This includes sites that may infer sexual actions, or links to pornographic content elsewhere. Scorpion Web Hosting will be the sole arbiter in determining violations of this provision. If you have questionable content, please ask sales before posting. Also prohibited are sites that promote any illegal activity or present content that may be damaging to our servers or any other server on the Internet. Links to such materials are also prohibited.


Examples of unacceptable content or links:

• Pirated software
• Hacker programs or archives
• Warez sites
• Sites with explicit adult or pornographic content
• Non-Licensed MP3's or Software
• Displaying material that exploits children under 18 years of age

We will be the sole arbiter as to what constitutes a violation of this provision.

Disclaimer - Scorpion Web Hosting/Clearwater Creations and our network providers are not responsible for any damages caused by services provided, and makes no warranties of any kind, expressed or implied for services we provide.

Background Running Programs - We may allow programs to run continually in the background. These are considered on a case-by-case basis and an extra charge may be incurred based on system resources used and operational maintenance needed. We will notify a customer in advance if such a case arrises. We currently do not allow IRC or IRC bots, or Eggdrop to be operated on our servers.

Server Abuse: Any attempt to undermine or cause harm to a server, or customer is strictly prohibited. We also may move your site or request cancellation if you use a majority of system resources which affects other users. Refusal of Service: We reserve the right to refuse, cancel, or suspend service at our sole discretion. You may not use our services or servers for disseminating or hosting harmful content including, without limitation, viruses, Trojan horses, worms, time bombs, cancelbots or any other computer programming routines that may damage, interfere with, surreptitiously intercept or
expropriate any system, program, data or personal information.

All accounts and customers using our services must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate account deactivation.

Resellers: (for customers using our reseller accounts) Resellers are responsible for ensuring all clients abide by our terms and conditions, and resold accounts are subject to cancellation for violation. Reseller terms and conditions are also listed at http://coolreseller.com and addend to these terms.


Payment
Customers who are on recurring monthly plans are due for automatic billing from their credit card one month after their sign up date, and every month thereafter, on or about the same day of the month. (Reseller accounts and their resold accounts are billed on the same day each month after the first month)
If your credit card information has changed, then you must notify us immediately so we may change this information. If on your bill date, your credit card is declined, or payment is not made, you will get a notice that your account will be suspended in 3 days. If after this notice and 3 days has passed your account may be interrupted temporarily and an email will be sent to the address on file to notify you of this problem. If payment is not arranged within 14 days, we will close your account, and any files will be lost. All prices are in US Dollars (USD). Any other payments, such as check or PayPal (www.paypal.com) must be received to be posted by the due date for your account.

Credit Card Payments
We are happy to accept Visa, Mastercard, American Express and Discover cards for payment. We use various fraud prevention methods to protect us, our merchant account, our bank and the customer who owns the credit card being used. This includes tracking the IP number and ISP of the person who is using the credit card, verifying the card matches the Zip Code and Address of the cardholder. If anyone attempts to obtain service using a fraudulent or unauthorized credit card, your hosting account will be terminated without warning, we will have the right to place an 'account suspended' page on your IP, and we will cooperate with authorities to report the incident and the information used to obtain the account including your domain name. We will also bill you for all charges to us, including but not limited to bank fees, amounts charged back, plus 5%. We take credit card fraud very seriously, We use CHARGEBACKBUREAU.ORG to pre-check for fraudulent charges and chargeback oriented purchasers. If you have received a credit card statement with our name on it, and did not order our services, please email billing@ScorpionWebHosting.com immediately. Your credit card statement will be billed as Scorpion Web Hosting (web host).
Resellers who add a domain during their normal monthly cycle will be charged the first billing cycle up front for the new domain, and after the first month, all domains are rebilled on the same date.
Reseller accounts are required to sign a credit card payment agreement so we have a signature on file for the credit card BEFORE their account is activated.

Cancellation
If for any reason you are not satisfied with our services, please let us know. We build our services around making hosting simple for the customer and want you to be happy. If for some reason we cannot meet your needs, you may notify us in writing and we will discontinue billing your account at the end of your current bill cycle. No refunds are issued for hosting services already paid for, except during the first 30 days of service.
To cancel your account, fill out this form: /cancel
You will receive a reply confirming that the account is canceled within 24 hours, which will then indicate the account has been cancelled. Due to abuse of the 30 day money back guarantee policy, we must enforce the following;
In order to receive a refund per our 30 day money back guarantee, the customer must:
a. Request the refund upon cancellation in the comments field.
b. Use the cancellation form at http://ScorpionWebHosting.com/cancel
c. Provide a legitimate reason for requesting the refund. This includes a support ticket number in which we could not resolve to your satisfaction, or another reason which we can verify that our advertised product is not what you expected. We will not refund money if you can not provide this information.
Refunds are provided only for the amount paid and only to the same card used for payment and take about 4-5 business days to process.

New domain registrations are final once submitted, however you may transfer your domain to another provider if you wish. Once you have submitted your order for a domain name it is registered and not reversible, and we cannot refund the domain registration charges. To transfer or modify domain information, email us. If a domain is not available or taken before our system can register it, we will notify you and offer to register another domain or refund the registration charges. You should note the Uniform Domain Name Dispute Resolution Policy from ICANN before registering a new domain.
Domain Promotions - Any client who signs up and qualifies for a promotion which includes a domain registration shall understand the following: a. the domain is registered for new hosting accounts only for a period of one (1) year on behalf of the customer by Scorpion Web Hosting. b. The domain is considered paid for as part of the promotion and if the client chooses to cancel service prior to the end of the required term to receive the domain name registration promotion, the client will be responsible for the normal $14.95 registration fee in order to take ownership of the domain. Else, after the promotional term is paid and completed by the client, they have ownership and are able to modify and transfer the domain as needed per our terms of services. c. The included TLD for domain promotions is .com .net .org .biz or .us only.

Resellers
All Resellers must ensure that their clients also abide by and understand our terms and conditions of service as stated on this page. If a resold client is in violation, we reserve the right to suspend the domain without notice. We do not have any interaction with a Reseller's client and will only deal with the reseller for any support or account related issues. We will strive to provide support for you as you support your clients, but request and recommend that you use the provided materials and knowledgeable in order to best serve your clients. If there is a problem you cannot resolve we will be happy to assist you if you submit a support request using the 'Email Support' button in your reseller main control panel. Make sure to include the domain of the client, username, and details of the problem. Reseller accounts must keep a current credit card on file. If we attempt to rebill your account for monthly fees and your card is declined, all of your domains are subject to interruption. We first send notice and then will interrupt your main reseller account 3 days after your due date if a card is declined. You will then also be unable to add domains. After 14 days all of your resold domains will be suspended. After 10 more days your accounts are removed permanently from the servers.
You may charge any amount you wish for our services as a reseller and use our text and information from web site and support section as necessary to market your business as long as you remain a customer (except our own graphics or logos).
Note: The 30 day money back guarantee applies to the reseller main account only, not resold accounts. We are not liable for losses due to your clients or their actions. Any resold account (customer of a reseller) who is found abusing server resources or violating polices of Scorpion Web Hosting will be suspended or terminated without notice. Reseller is responsible for any charges/fees or penalties caused by their clients.

Data Transfer
Additional data transfer is billed at $2.50 per 1000 Megabytes/month (or portion thereof). When you exceed, or are about to exceed, we will attempt to send you a courtesy e-mail, also there is a feature in the control panel under Administration which allows you to ask the server to send you an email, we are not responsible for checking on your account daily and if you exceed, you are still responsible for your usage charges. You may elect to change to a different hosting plan during the bill cycle (we prorate changes mid-cycle) to help cover usage, however, you must remain on that new plan for at least 30 days. If you do not change to another plan, you are charged the fee above. We can not make exceptions to this for any reason, including not sending you a courtesy email. The transfer for your site is listed in the control panel to check anytime.

Contact
You may reach us for support using the ticket system link in your control panel. If this link is not available to you, then you may email support using the link on our contact page or by sending an email to support@supportpages.net
Please make sure to contact only the appropriate department with your question. Do not send the same question to several addresses on our site or addresses which are not advertised for such use by our clients.
Any client which abuses email to our support team, billing team (customer care), domain registration or sales departments by sending multiple emails of the same subject/content within a short period of time, using abusive language towards employees, threatening employees or the company will be removed from the servers.


We make no promises of profit or income. You are responsible for abiding by laws/tax laws applicable in your place of business.


If you have any questions regarding our policies or services, please contact us.